Privacy
How EVITAL handles personal information.
EVITAL handles personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 and Australian Privacy Principles where they apply. This policy explains our usual information-handling practices.
Personal information we collect and hold
Depending on how you interact with EVITAL, we may collect your name, email address, telephone number, organisation, correspondence and other information you choose to provide through a general contact or partnership form.
We may also collect ordinary technical information generated when you use the website, such as device, browser, diagnostic, security and analytics information, where reasonably necessary to operate, secure and improve the service.
Current insurance-enquiry status
EVITAL does not currently operate a consumer insurance-enquiry, quotation, application or referral service. The former insurance-enquiry routes are unavailable and are not intended to collect details for an insurer or insurance intermediary.
If that position changes after the required authorisation and operational controls are in place, EVITAL will update this policy and provide an appropriate collection notice before collecting or disclosing information for that purpose.
How we collect and hold information
We usually collect personal information directly from you when you contact EVITAL, submit a partnership expression of interest, respond to correspondence or otherwise provide information to us.
Information may be held in systems operated by EVITAL and by contracted technology, cloud, communications and professional service providers. We use reasonable technical and organisational measures designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Why we collect, use and disclose personal information
We may collect, hold, use and disclose personal information to respond to general or partnership communications, operate and secure the website, maintain records, improve services, comply with legal obligations, manage complaints and exercise or defend legal rights.
EVITAL does not currently disclose consumer details to an insurer or insurance intermediary for an insurance referral.
Direct marketing
EVITAL will only send direct marketing where permitted by applicable law. Where express marketing consent is requested, it will be separate and can be withdrawn at any time.
Marketing messages will identify the sender and provide a practical way to unsubscribe.
Service providers and overseas processing
EVITAL may disclose personal information to contracted technology, hosting, communications, analytics, security, professional and other service providers where reasonably necessary for the purposes described in this policy.
Some service providers may process or store information outside Australia or use infrastructure distributed across multiple countries. EVITAL will take the steps required by applicable Australian privacy law in relation to overseas disclosures.
Access and correction
You may request access to personal information EVITAL holds about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading, subject to any lawful exceptions.
Use the EVITAL Contact page and identify that your request concerns privacy. We may need to verify your identity before providing access or making a correction.
Privacy complaints
If you believe EVITAL has not handled personal information appropriately, contact us through the EVITAL Contact page and identify the matter as a privacy complaint. We will investigate and aim to respond within a reasonable period, ordinarily within 30 days.
If you are not satisfied with our response and the Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner.
Retention, deletion and changes
EVITAL keeps personal information only for as long as reasonably necessary for the purpose for which it was collected, to meet legal, accounting, security or dispute-resolution requirements, or as otherwise permitted by law. When it is no longer required, we take reasonable steps to destroy or de-identify it where required.
We may update this policy when our services, service providers or legal obligations change. Last reviewed: 15 September 2026.